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	What do the accommodation descriptions mean? Studio: Apartment: seperate unit in a building with living room and a minimum of 1 bedroom Bungalow: freestanding house with 1 floor Country house: house on a large piece of land Villa:(free standing) large dwelling-house An accommodation can be in more types. We select the accommodation that is most applicable for you. What about arrival and departure times? You will receive the arrival and departure times together with your travel documents. Arrival is often from 4 o'clock in the afternoon and departure is usually 10 o'clock in the morning, however you will find the exact times within your travel documents. If you plan on arriving or leaving either earlier or later than the given time, then you must contact your contact person on-site at least 72 hours in advance. If you would prefer to let us take care of this, you can therefore contact our reservations department: +31 228 59 26 26 or info@easyhome.nl and one of our employees will be eager to be of service. What do the abbreviations mean? Pd: per day Pp: per person Pu: per hour Pw: per week results page: the page where the results which you searched for are displayed. You can see this page once you have given your search instructions. Accommodation page: this page has detailed information on the accommodation. You can access this page, through the results page by clicking on 'Information'. Costs page: this page gives you an overview of the costs of the accommodation for your chosen period. You can see this page after you have chosen your travel date. travel date page: the page where you select your arrival and departure dates. You will see this page after you have chosen an accommodation. What about (travel) insurance? It is very important that you take out travel- and/or cancellation insurance. In case of problems you can fall back on our partner Unigarant. With your reservation, you can indicate whether you want to take out insurances. You can only take out a travel- and/or cancellation insurance if the person who makes the reservation has it's home address in Holland or lives at a maximum of 150 km from the Dutch border. It is only To view our terms, you can send an email to info@easyhome.nl and these terms will then be sent to you via email. Naturally, Holidaysrentals' employees will be also be eager to help via our telephone service on 0031 228 59 26 26. When will I get the travel documents (route description, eventual voucher) for my travel? If the holiday is more than 6 weeks from your reserved arrival date, you will receive the travel documents about 4-6 weeks before departure via email. If it is less than 6 weeks until your reserved departure, the you will receive the travel documents as soon as possible via email. The travel documents contain, among other things, a confirmation of the reservation, route description, details of your contact person onsite, the address of the accommodation you have rented, arrival and departure times and other important information about the accommodation. I want to make a last minute booking, is that possible? Naturally, we advise you to book in plenty of time, since the last-minute option is restricted. We will only take into account holidays booked more than 3 days prior to arrival. Your travel documents will will be sent to you as soon as we receive your payemnt. Why do I have to pay a deposit and when and how will I get it back? The owner/manager of the accommodation will ask that you guarantee payment in case of unexpected damage to the accommodation that is not covered by the cost. We ourselves does not question the deposit and cannot raise/ lower the deposit for the owner/proprietor. Depending on the accommodation and your method of payment you get (a part of) the deposit back. Imagine: you pay with your credit card; the owner/proprieter tears up the credit card slip. If you will pay in cash, you must do so in the local currency. With the accommodation, I can hire obliged additional products (for example: cleaning), but I would rather not. Is this possible? If the owner of the accommodation states for example that you must pay for cleaning, then we, unfortunately, cannot change this. We also have accommodations which you must fly to (Greece, USA, Africa etc.), are these accommodations inclusive or exclusive of transport? All accommodations on the website are exclusive of transport. Through our flight partners, eBookers, you can economically reserve flights for practically all destinations where we have accommodations What should I do if I want to extend my stay? You must contact our office and we shall look into arranging an extension. Is the interior exactly the same as what is shown on the website? The interior of the accommodation can in certain cases (for example, with apartments) not exactly agree with the photos on the web page. The photos given in that case, however, give an impression of the accommodation. For villas, the photos are recent reproductions for the villa and/or its surroundings. I am a good cook, what about the kitchen in my accommodation? In most cases, the kitchen in the accommodation is modest. You should take into account that in all cases there is a hob, sink, pans and dinner set present. The more expensive accommodations naturally have been provided with luxury equipment. Extras like dishwasher, microwave etc. will be given in the description of the accommodation. Can I bring pets? Pets are not allowed unless otherwise stated on the accommodations detailed information. Sometimes you must pay a surcharge for your pet. If you take a pet which is not allowed, then the owner can refuse entrance. If you wish to take more than one pet, then you must always contact our office: info@easysale.nl and we shall discuss with the landlord what the possibilities are. I use medication, have you any tips? We advise you to consult with your GP to get information about precautions (injections, medicines) before going on holiday. Make sure that in every case you take satisfactory medical supplies for the entire holiday. We have a disabled person in our group, must we take this into account? On the web page it states, whether the accommodation is suitable for disabled people. Normally, on bungalow parks and apartment complexes, there are a restricted number of residences suitable for the disabled. We will then also advise you on the period of your reservation. If you have a disabled person in your group then, in order to make a reservation, you must contact us on +31 228 59 26 26 or info@easyhome.nl . Naturally, one of our employees will inform you about any possibilities. Can the owner/manager of the accommodation and/or it's surroundings enter the accommodation during the period that we have rented it for? If there is no reason to, the owner will not come around or into the house. However, the owner/manager or plenipotentiary should always have access to the accommodations for eventual upkeep, repairs etc. when there is an urgent need, or in any other situations where there is a need for the owner/manager to be present. It could be that the owner stays on the same land on which the house is situated. This is clearly stated on the site. In short, you can be sure that the owner will not disturb you and that you can enjoy your holiday. What are the reservation costs of Easysale? With each reservation an administrative cost is added on. Since we, in a large part, have automised their processes, the amount of the reservation cost is only euro 20,- (approximately GBP 12,36). What about cleaning costs, how high are these costs, are these included in the rental sum or not? The cleaning costs vary with accommodations. On the webpage it mentions whether these costs are included or not. If the cleaning costs are not included on the rental sum then these must be paid on site.The cleaning is sometimes compulsory. With single accommodations you can choose to clean the accommodation yourself or you can choose to let the owner/manager take care of the cleaning. This means you must talk to him/her about it. In other cases you must leave the accommodation in a decent condition after you leave (washing-up done, cheerful, rubbish thrown away etc.), if this cannot happen the original cost of the insurance will be kept What about tourist tax, is this included or not and where must I pay this? The tourist tax is almost never included in the holiday sum. The amount is dependant on the accommodation and the number of persons in your group. You must pay these costs at the place, to the owner/manager. On the internet page, it uses the term sleeping accommodation, what is that? The term sleeping accommodation can mean a bedroom, but can also be: sleeping cabin, bedroom with no door, sleeping corner or sleeping place in the hall. What about currencies? At all locations you are obliged to pay, for example surety, cleaning costs etc. and must be paid in the local currency. The prices on Easysales pages are in Dutch guilders, this is indicated under the reservation. On most locations you can make use of an ATM machine. If you are certain about payment you can do a money transfer with a bank, post office, or transfer office. What does a child friendly accommodation mean? With a number of accommodations it states whether the accommodation is suitable for children, but the accommodation can also be situated in a child friendly location, e.g. there can be a playground, children's furniture, or it can be rented. In every case, children remain the complete responsibility of the adults. For the little ones there is also the possibility to rent a child bed or/and a child chair. This you can state in your reservation. We advise you to bring you own bedlinen. I would like to reserve a childs bed, is this possible? If childrens beds are available then, it will be mentioned with the accommodation, with the eventual extra allowance to be paid in addition to rent. In all cases you must ask for these beds with your reservation, this is stated on the accommodation page. I would like more people in the accommodation than the given maximum on the website, is this possible? It is not possible for the maximum number of persons stated on the website to be exceeded. The owner/manager of the accommodation has the right to possibly refuse your stay in the accommodation! The given number of persons includes babies and children. Be aware: if it is stated that the accommodation is suitable for 4-6 persons, this means that the accommodation is ideal for 4 persons, but can accommodate 6 persons. babies: up to 2 years, children: 2 to 15 years, adults: 15 and older How do I know if an accommodation I have seen on the Internet even exists? We work together with particular professionals partners. These partners have a reputation to lose and should they have no accommodations to offer they would not exist. Do I have to bring bedlinen? If bedlinen is not supplied, it will be stated on the website. With some accommodations, bedlinen can be ordered, you will find this information on the website. For countries around the Mediterranean Sea, on account of the climate, there is often no quilts present, but there are sheets and blankets. Are there only rent holiday homes? We have a particularly large offer both inland and abroad with holiday accommodations, appartments, farm-houses, bungalows, chalets, villas and also boats and campsites etc. What are the cancellation conditions? Cancelling 42 days before day of arrival: the client pays 30% of the total amount. From 42 days to 28 days before day of arrival: the client pays 60% of the total amount. Cancelling less than 28 days before day of arrival: the client pays 90% of the total amount. Cancelling on or after the day of arrival: the client pays 100% of the total amount. The minimum cancellation cost to pay is euro 30 (approximately GBP 18,54), euro 20 for reservation cost + euro 10 for administration costs. I want to reserve early (9 months), is this possible? With us you can reserve up to one year in advance. If the price is not known then a provisional reservation can be made. You can join a list that, as soon as the booking season opens, one of our workers will contact you with information/prices and eventual extra costs that are given. You can decide which accommodation you want to reserve. With your reservation, we will give you an indication of the price, but naturally the price is under reservation. To give your reservation you must phone +31 228 59 26 26 Is it possible to change my reservation? In some cases changes are possible. The minimum change cost to pay is € 20,- (approximately GBP 12,36); the final cost is dependent on the reason for changing accommodations. Note: In high season, changes are unlikely to be possible, and/or have these high costs to pay. What about proposing changes? If, somewhere in the process a fault has occured. We will take care that you still enjoy your holiday but cannot promise you a similar accommodation. Through the character of the product an alternative can't always be situated in the same destination or offer the same facilities. When is the accommodtion definitely available? The accommodation is never definietly available, as soon as you receive the confirmation and invoice from us you can pay. In the case that it is stated that the accommodation is available for your holiday date, then it means that these follow the last availabilities given to our office. Is the accommodation definitely available? Yes, the accommodation is available for the requested period (with the provision there is no error), your reservation is definite and you can name the amount to pay Are the prices guaranteed? Whether the prices are in verbal, written, digital or any other form they are always subject to change. I am a minor, can I book an accommodation? Unfortunately, minors are not allowed to buy holidayshomes through Easysale. If they have a serious interest in an accommodation of Easysale, then the parents/guardians should ask for the accommodation of their choice and will make the reservation. We have beautiful pictures on their site, can I use these? The photos and other material on the site are the property of our office and our partners. It is for this reason that you are explicitly not allowed, without courtesy, to duplicate this information. When and how do I get my travel documents? You receive your travel documents 4 weeks before departure (or as quickly as possible if you leave in less than 4 weeks from the day you reserve) by e-mail. The travel documents contain more on the confirmation of the reservation and other important information about the accommodation such as the address, telephone number, key address and route description. I have a complaint about the organisation or the accommodation, what should I do? We strives to make sure that their clients receive the best possible service. The holiday was not as expected, how is that? Respect local habits and traditions. A holiday in a foreign country means different people, different customs, different culture, different food. All these differences are the attractive part of travelling, but also something you should be aware of is that being abroad is different to being at home. You should also take into account the possibility of construction activities, limited opening hours of shops and variety of social activities and limited offer of facilities. Sometimes you can only find amusement during high season and swimming pools have limited opening hours in the low season. Furthermore, local hygiene standards may be lower than your own, some owners have worked/lived there for a long time [noodoplossingen]. You must take into account that this is one example of local charm / culture where we have no effect. Are there ratings being used? The offer from consists of a large share out of (private) holiday accommodation, we cannot divide them with the international luxury standards. The accommodation reflect local tradition, the style and personal taste of the owner. An accommodation is always one of top quality for its kind. With the accommodation, the address of the renter/owner is stated, how is that? On teh website it has a limited number of adverts for the owners of the accommodations. We deal with these accommodations in a mediator role: you must make direct contact with the renter and with these people to come to an agreement about conditions, payment, key transfer etc. We cannot verify the supplied data and is legally not a party towards this transaction! What steps do I take to make a reservation? 1. You can choose between the standard search method or the extensive search method. 2. If you know exactly what accommodation you want or if you got surplus results through the standard search method, there is an extensive search method for an exact choice. 3. With the extensive search method, you can make a choice through more than 10 criteria. Of course, you dont need to fill in all criteria. As soon as you have made a choice, you click on 'Searh now' and within one second you will see the search resukts on your screen. 4. With the standard search method you have 4 criteria to make a choice: country/region/type/persons. You dont need to fill in all criteria that can be used. As soon as you have given the criteria, click on 'Search now' and within a second the search results will be shown on your screen. 5. If the search results have an accommodation that you would wish to pay for, then click on the 'Information' button. 6. On the accommodation page, it states all of Easysales availibility information about the accommodation. If the facilities are not stated on the page, you can assume that these facilities are not present at these accommodations. 7. To view the accommodation availibility in the period that you want to go on holiday you must click 'Continue'. 8. On the holiday dates page, you are given a list of which month you want to holiday and how long it will last. As soon as you have done that the website will show a calendar showing the availability of the accommodation. You must select an arrival date from the list and then click on 'Continue'. 9. On the costs page you will see an overview of the cost for the accommodation, for the given period. In this overview you must first tell us how many adults and eventual children / pets you will take on holiday. Further to this, you can choose which additional services you want with the accommodation you will reserve. 10. There are 4 types of additional services: a) compulsory: you are obliged to take these b) not compulsory: you can choose if you will take these c) services at the place must be paid for d) services from our office must be paid for. If it is not stated that services are not compulsory then you must pay for them. 11. As soon as you have made your choice of additional services, click on calculate and you will soon see your total holiday sum. Under the holiday sum, it states the payment scheme for your chosen holiday. When you are satisfied then you should click on 'Continue' 12. If you have a login and password with Easysale, then you must give these and type on login. 13. If you have forgotten your login, then you must give us your e-mail address and click on 'Send'. 15. You will see that the control page still has all the details for your reservation. Control of these details can change if necessary. We advise that you print these details. 16. If you have completed the online availibility for the accommodation, you can pay online through our reliable payment partner or pay offline (via telephone transfer) on Easysales insurance. 17. If you have completed the online availibilty for the accommodation, we will contact you via e-mail and we are able to hold the accommodation until you are able to secure it. As a rule you will receive a reply within 48hrs. My search results delivered too many/too few results, what should I do? We have an extensive range of holiday homes for offer throughout the whole of europe and elsewhere. For an overiew of the number of accommodations you must receive your search criteria in order to go on. This, for example, through the extensive search option that you click. Herewith you give precisely what you wish for. Another good tip is to adjust the search criteria on the search results page if the accommodation(s) are not exactly what you searched for. On this page you can adjust the search criteria and find your ideal accommodation at once. It is possible that we do not have the perfect accommodation for you. Click only on the most important criteria within your search instruction, in this manner you should quickly find an accommodation that satisfies your wishes. How do I know if the accommodation is available in the period I want to go on holiday? You must search for a accfommodation and when you find a suitable accommodation on the accommodation page, click on 'Continue'. On the travel dates page you have to, first of all, choose which month your holiday will start and how long it will last for. As soon as you do this the site will show a calendar with the availablities for the accommodation. You must then choose an arrival date from the selection. By clicking on 'Continue' you will be taen to the costs page for your selected accommodation. The accommodation that I wish to reserve is not available in the period I wish to take a holiday, what can I do? The easiest thing to do is to choose a period when the accommodation is available. Another method is to search for an accommodation using the same criteria you used to make your first choice. The offer is very large, there is always an accommodation that fits your needs! What does the checklist mean? The checklist is an overview of the steps you must take in order to make a successful reservation with Holidaysrental. You can go back one step at a time, by clicking on the previous step in the checklist, but not forward, this can only be done when the page undertakes the required action. The current step in the reservation process is marked with an orange triangle and the ones already done are marked with a tick. I would like to rent another period than is given on the site, is this possible? The minimum rental period for most accommodations is one week, from Saturday to Saturday. Eventual exceptions(2 weeks/Mon - Fri/Weekend/another arrival day - and departure day) are on the internet page where the accommodation is mentioned. Only in the high and low season, the possibility of changing the stated period is very restricted. You should therefore make contact with Easysale. How does the reservation procedure work? You make a reservation via the website, when you are asked to pay (online or offline) then, at that moment, the reservation is definite. In all other cases, We still have to confirm the reservation, and your reservation will be handled as quickly as possible. As soon as you receive a confirmation you then must pay the (downpayment of the)holiday fee to us, within 2 days. The simplicity is that via the Internet and via the link that we give you when you receive the confirmation. At the moment, payment via the Internet is completely safe! If you don't want to make a payment via the Internet and you have a bank account then you can pay by telephone transfer from your bank. If you have a Giro account you can pay by a girophone transfer. An alternative method, which brings the greatest chance of faults, is to send proof of the transfer, by fax, to our office on +31 (0)84 882 57 68. Note:only make a (down)payment after you have received the request. How must the rent be paid? A quick payment, right after you make your reservation, makes it less likely that the accommodation will be booked by another person. We can only confirm a reservation, if the payment for this reservation has been received. Unfortunately people often neglect to pay and of course this is not possible with last-minute reservations. Our offers various methods of payment as follows: 1. Direct debit: you follow the link in the invoice sent to you via e-mail and choose the option "Offline". Next, you have to fill in your account number, name of the account holder and city. On the following page you will see an overview of the direct debit, which you have to print out, sign and fax to Bibit Internetpayments (not to us!) 2. Bank transfer: this works the same as the direct debit: you follow the link in the invoice sent to you via e-mail and choose the option "Offline". Next, you have to fill in your account number, name of the account holder and city. On the following page you will see an overview of the bank transfer form, which you have to print, sign and fax to Bibit Internetpayments (not to us!) 3. Credit card payments: you follow the link in the invoice and choose the option "Online". Next, you have to choose your credit card (Eurocard/Mastercard, Visa, Maestro, Diners club, American Express). You then come into the secured page and have to fill in your name, credit card number and date of expiration. The system will take a couple of seconds to verify whether the payment is cleared Is online payment safe? Yes, online payment is safe. We work together with our large payment partner (Bibit) through which, your online payment is safe. Do I have to pay online? No, you can also choose to pay by a normal payment transfer. You can setup a one-off DIrect Debit payment or you can use a normal bank transfer, these payment methods can be printed out as soon as you have received your invoice via email. What about my privacy? Will you provide third parties with my details? We take the utmost care with your personal details and these will not be provided to third parties without your consent (except the necessary provisions for the renter, invoicer etc.). We are a member at the registration office, number P-0021546 Under what number is the office registered with the Chamber of Commerce? Alkmaar Chamber of Commerce: 34148530 What is Easysales VAT number? VAT Number: NL159438846B01 What about passports, ID cards etc? You must take care that you take the correct travel documents. To holiday on an expired passport is not possible. European travellers must hold a valid passport. For the following countries you should have a European identity card: Andorra, Belgium, Denmark, Gremany, Finland, France, Greece, Great Britain;, Ireland, Italy, Luxembourg, Malta, Monaco, Norway, Austria, Portugal, Spain, Turkey, Sweden and Switzerland. If you do not have Europeen nationality, we advises that you contact your ambassador in the country you are visiting. At the same time, cars must be arranged using a valid Green Card and a valid driving licence. What is Easysales address? Postal address: Easysale Kleingouw 92 1619 CH Andijk E: info@easysale.info E: info@easysale.info www.easysale.info Is there background information available? Since the start we quickly grown into an Internet tour operator that formats and has the largest choice in holiday homes to offer consumers. At this time we can offer thousands of holiday homes throughout europe(including bungalow parks). The nearest private website on www.easyhome.nl has our distribution. We work pleasantly together with Unigarant for holiday insurance and Sunnycars for rental cars. Travel Service International for technical delivery. I have a good tip about an accommodation, what can I do with this? We are always interested in your opinions. If you have any remarks or tips (nice restaurants, beautiful walks,...), that you know from your holiday. The next renter could maybe profit from your experience! What are the opening times? The office is open Monday - Friday from 09:00 until 17:00 Midlle Europeen time. Naturally, you can look at the website and send us an e-mail, 24 hours per day, 7 days a week. Is there a catalogue? No, the whole offer is on the Internet, therefore the information is up to date, you can be the first to reserve and profit from the biggest offering and most quality accommodations. At the same time, we have a unique organization that gives you the possibility to reserve various extra's online : travel- and cancellation insurance, cot's, bed linen, towels etc. Can I make a booking through a travel agency? Yes, but we don't have our own travel agents. We are convinced that booking over the Internet is better and cheaper than you can find elsewhere. With a regular travel agency you cannot look at offers 24 hours a day or do an extensive search. You will profit from the knowledge and personal advice from one travel agency who in the first quarter of this year, started a project whereby our accommodations can be booked via a regular travel agent. The result of this project is found under the new section of the site. How can I contact Easysale? Public Relations: info@easysale.info Questions about your reservation: info@easysale.info Questions about accommodations: all information that we have available is stated on the website I am a professional supplier of accommodations, how can the organisation service it? You must contact Jan Goudsblom, he has extensive information about what we can mean for you. Telephone: 0031 - 22 85 92 626 ; E-mail: jan@easyhome.nl Is there an emergency number? Yes, Easysales emergency number is 0031 6 51 35 94 40 Note: this number is only in case of emergency, questions about availability, information requests etc. will not be taken care of at this number Back help | about Easysale | privacy | terms and conditions disclaimer | feedback © Easysale